{"xsrfToken":"b30401ac4c57044297c1faf7d6f53327017b7290_lout","branding":{"id":"2","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the xBit Support Center","sharedPortalName":"xBit Support Center","userInitialAnnouncementHeader":"Release Notes","userInitialAnnouncementMessageWiki":"<p><a href=\"https://docs.google.com/document/d/1rTAafwX0HLYBWv51tfLdZ6-Ua08TmK5VmSfFaWBgwjs/edit\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">xBit User Manual</a></p>\n<p><a href=\"https://docs.google.com/document/d/1PFUuDa5B1CciJODQnyANlpD7F7eLvGVVVtwYF2VyPAA/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">xBit 3.5 Release Notes</a></p>\n<p><a href=\"https://docs.google.com/document/d/1VrVX4qMm9R-JTO1Xj7SPCQ7gdr7pktGmTPA9_S-bgvE/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">xBit 3.4 Release Notes</a></p>\n<p><a href=\"https://docs.google.com/document/d/1vwvkdiBTHbZWOsZaEPqxNAV8nEWMrGx41zxx5M3sJg8/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">xBit 3.3 Release Notes</a></p>\n<p>Help Videos</p>\n<p><a href=\"https://www.youtube.com/watch?v=AWlVoR6KagM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NCFI DISC xBit Training Video - 1:53:58</a></p>\n<p><a href=\"https://www.youtube.com/watch?v=gkl_6WOmslk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to use the Form Builder - 11:33</a></p>\n<p><a href=\"https://www.youtube.com/watch?v=5tONmWQJrNs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to use the Lab Request Submission Manager - 4:55</a></p>\n<p>Customizable Views! The Table View Builder is the latest and greatest new feature in the new 3.5v release of xBit.</p>\n<p><a href=\"https://www.youtube.com/watch?v=Hv-ehOjc2-c\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to use the Table View Builder - 11:00</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the xBit Support Center","sharedPortalName":"xBit Support Center","announcementHeader":"Release Notes","announcementMessage":"[xBit User Manual|https://docs.google.com/document/d/1rTAafwX0HLYBWv51tfLdZ6-Ua08TmK5VmSfFaWBgwjs/edit]\n\n[xBit 3.5 Release Notes|https://docs.google.com/document/d/1PFUuDa5B1CciJODQnyANlpD7F7eLvGVVVtwYF2VyPAA/edit?usp=sharing]\n\n[xBit 3.4 Release Notes|https://docs.google.com/document/d/1VrVX4qMm9R-JTO1Xj7SPCQ7gdr7pktGmTPA9_S-bgvE/edit?usp=sharing]\n\n[xBit 3.3 Release Notes|https://docs.google.com/document/d/1vwvkdiBTHbZWOsZaEPqxNAV8nEWMrGx41zxx5M3sJg8/edit?usp=sharing]\n\nHelp Videos\n\n[NCFI DISC xBit Training Video - 1:53:58|https://www.youtube.com/watch?v=AWlVoR6KagM]\n\n[How to use the Form Builder - 11:33|https://www.youtube.com/watch?v=gkl_6WOmslk]\n\n[How to use the Lab Request Submission Manager - 4:55|https://www.youtube.com/watch?v=5tONmWQJrNs]\n\nCustomizable Views! The Table View Builder is the latest and greatest new feature in the new 3.5v release of xBit. \n\n[How to use the Table View Builder - 11:00|https://www.youtube.com/watch?v=Hv-ehOjc2-c] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00adff","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"support","projectId":10002,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11,12,14,15,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTZlYzgyZS1lN2QyLTRkZmMtODljMC01OTE3OTE1YTQ3Y2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyMjYsIm5iZiI6MTczMjE3MTAyNn0.iNWxjuBbuq0om_p29KV07ne1z5LKhQsHKyGDLh_pxRM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"196ec82e-e7d2-4dfc-89c0-5917915a47ce","tokenDurationInMins":20}},"sharedPortal":{"name":"xBit Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fxbitdcm.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiZDA1OWFlYjgzMjcwZDI4YzU2ZTJjNDkyMTZlZjhmYThiMjNjZGVlMDczNmUyYzU3YjdkNDYxMGNkODAzOTNmIiwiaXNzIjoiMmEzNzUxZmEtZWNkNy0zYjAzLWIxOWYtYjQ1MmU1MzQ1ZmY3IiwiY29udGV4dCI6e30sImV4cCI6MTczMjE3MTkyNiwiaWF0IjoxNzMyMTcxMDI2fQ.WKo8WVILS04AYEKptUrGoHVL7Vf5D7UDT1OxLIJ89uk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJhMzc1MWZhLWVjZDctM2IwMy1iMTlmLWI0NTJlNTM0NWZmNyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wveGJpdGRjbS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC94Yml0ZGNtLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDAyIn19fSwiZXhwIjoxNzMyMTcxOTI2LCJpYXQiOjE3MzIxNzEwMjZ9.rUVXZFeVAMnhmgEVUHaU7NevN32ySRPYPlcpUvNGirY\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://xbitdcm.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://xbitdcm.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://xbitdcm.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=xbitdcm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b30401ac4c57044297c1faf7d6f53327017b7290_lout","baseUrl":"https://xbitdcm.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://xbitdcm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"196ec82e-e7d2-4dfc-89c0-5917915a47ce","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ffd2fa0acc234bf6b495934d8fa90a01","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}