Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
xBit Support Center
  1. xBit Support Center
  2. Support

Support

Welcome! You can raise a request for Support using the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"ee9fc145a34a9e456116fd675866db89dc9cc770_lout","branding":{"id":"2","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the xBit Support Center","sharedPortalName":"xBit Support Center","userInitialAnnouncementHeader":"Recent Release Notes","userInitialAnnouncementMessageWiki":"<p><a href=\"https://docs.xbitdcm.com/releases/v3-14-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.14.1 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-14-0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.14.0 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-8\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.9 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-8\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.8 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-7\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.7 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.6 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.5 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.4 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.3 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.2 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.1 Release Notes</a></p>\n<p><a href=\"https://docs.xbitdcm.com/releases/v3-13-0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">3.13.0 Release Notes</a></p>\n<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Help Videos</b></p>\n<p><a href=\"https://www.youtube.com/watch?v=AWlVoR6KagM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NCFI DISC xBit Training Video - 1:53:58</a></p>\n<p><a href=\"https://www.youtube.com/watch?v=gkl_6WOmslk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use the Form Builder - 11:33</a></p>\n<p><a href=\"https://www.youtube.com/watch?v=5tONmWQJrNs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use the Lab Request Submission Manager - 4:55</a></p>\n<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Customizable Views</b></p>\n<p>The Table View Builder is the latest and greatest new feature in the new 3.5v release of xBit.</p>\n<p><a href=\"https://www.youtube.com/watch?v=Hv-ehOjc2-c\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use the Table View Builder - 11:00</a></p>\n<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Contact Us</b></p>\n<p>If you need help, please choose the option that works best for you:</p>\n<p><br class=\"atl-forced-newline\"></p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Schedule a call:</b> Book a support call with our team through <a href=\"https://calendly.com/xbit/60m-xbit-customer-support-call\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Calendly</a>.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Submit a ticket:</b> Fill out a ticket online at the <a href=\"https://xbitdcm.atlassian.net/servicedesk/customer/portal/2/group/3/create/9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">xBit Support Center</a>.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Email us:</b> Send us a message at <a href=\"mailto:support@xbitdcm.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@xbitdcm.com</a>.</li>\n</ul>\n<p><br class=\"atl-forced-newline\"> For urgent or emergency situations, please call <b>203-855-5387 x 108</b>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the xBit Support Center","sharedPortalName":"xBit Support Center","announcementHeader":"Recent Release Notes","announcementMessage":"[3.14.1 Release Notes|https://docs.xbitdcm.com/releases/v3-14-1]\n\n[3.14.0 Release Notes|https://docs.xbitdcm.com/releases/v3-14-0]\n\n[3.13.9 Release Notes|https://docs.xbitdcm.com/releases/v3-13-8]\n\n[3.13.8 Release Notes|https://docs.xbitdcm.com/releases/v3-13-8]\n\n[3.13.7 Release Notes|https://docs.xbitdcm.com/releases/v3-13-7]\n\n[3.13.6 Release Notes|https://docs.xbitdcm.com/releases/v3-13-6]\n\n[3.13.5 Release Notes|https://docs.xbitdcm.com/releases/v3-13-5]\n\n[3.13.4 Release Notes|https://docs.xbitdcm.com/releases/v3-13-4]\n\n[3.13.3 Release Notes|https://docs.xbitdcm.com/releases/v3-13-3]\n\n[3.13.2 Release Notes|https://docs.xbitdcm.com/releases/v3-13-2]\n\n[3.13.1 Release Notes|https://docs.xbitdcm.com/releases/v3-13-1]\n\n[3.13.0 Release Notes|https://docs.xbitdcm.com/releases/v3-13-0]\n\n\n\\\\\n\\\\\n*Help Videos*\n\n[NCFI DISC xBit Training Video - 1:53:58|https://www.youtube.com/watch?v=AWlVoR6KagM]\n\n[How to use the Form Builder - 11:33|https://www.youtube.com/watch?v=gkl_6WOmslk]\n\n[How to use the Lab Request Submission Manager - 4:55|https://www.youtube.com/watch?v=5tONmWQJrNs]\n\n\n\\\\\n\\\\\n*Customizable Views*\n\nThe Table View Builder is the latest and greatest new feature in the new 3.5v release of xBit. \n\n[How to use the Table View Builder - 11:00|https://www.youtube.com/watch?v=Hv-ehOjc2-c]\n\n\n\n\\\\\n\\\\\n*Contact Us*\n \n\nIf you need help, please choose the option that works best for you:\n\n\\\\\n- *Schedule a call:* Book a support call with our team through [Calendly|https://calendly.com/xbit/60m-xbit-customer-support-call].\n\n- *Submit a ticket:* Fill out a ticket online at the [xBit Support Center|https://xbitdcm.atlassian.net/servicedesk/customer/portal/2/group/3/create/9].\n\n- *Email us:* Send us a message at [support@xbitdcm.com|mailto:support@xbitdcm.com].\n\n\\\\\nFor urgent or emergency situations, please call *203-855-5387 x 108*.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00adff","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"support","projectId":10002,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://xbitdcm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11,12,14,15,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTZlYzgyZS1lN2QyLTRkZmMtODljMC01OTE3OTE1YTQ3Y2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2Mzc4MTI1NDIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTM1MzcyOCwibmJmIjoxNzc5MzUyNTI4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.9R8dGVE0-80-hQxNhci6eHyY7ifpnqcKrdm1LW3F7hE","targetCollection":"upload-user-collection--1637812542","endpointUrl":"https://api.media.atlassian.com","clientId":"196ec82e-e7d2-4dfc-89c0-5917915a47ce","tokenDurationInMins":20}},"sharedPortal":{"name":"xBit Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fxbitdcm.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkMjZhYzFkZDJiYWI5YTY1ZWI1NjZhZWE4MmE0OWFlOGRmMDAxOWVjNmJkMDBkYmFjMGIwZDZlYTEwNTQyNmNlIiwiaXNzIjoiMmEzNzUxZmEtZWNkNy0zYjAzLWIxOWYtYjQ1MmU1MzQ1ZmY3IiwiY29udGV4dCI6e30sImV4cCI6MTc3OTM1MzQyOCwiaWF0IjoxNzc5MzUyNTI4fQ.AHIBxguQfijlUjWoWd2_MAHvet_i8t4NY-zysBToKKU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJhMzc1MWZhLWVjZDctM2IwMy1iMTlmLWI0NTJlNTM0NWZmNyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3hiaXRkY20uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wveGJpdGRjbS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMDAwMiJ9fX0sImV4cCI6MTc3OTM1MzQyOCwiaWF0IjoxNzc5MzUyNTI4fQ.vr2r0BC_MsbEnKsZKXXnY-OHwtm76O-O-x8jWOeK8SE\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://xbitdcm.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://xbitdcm.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://xbitdcm.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=xbitdcm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ee9fc145a34a9e456116fd675866db89dc9cc770_lout","baseUrl":"https://xbitdcm.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://xbitdcm.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"196ec82e-e7d2-4dfc-89c0-5917915a47ce","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"40702105514e4cb5badd39fda3032ef5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://xbitdcm.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}